Shipping
We want every experience you get from us to be the best you have experienced. We have endeavored to make sure that we have reliable shipping partners who provide some of the fastest shipping channels possible.
SHIPPING CHARGES
Within India
Your product will be shipped within 48 working hours after processing your order and will reach you in 3-7 business days. We send you the tracking information to your registered email address which will tell you exactly where your package is.
And best of all, our shipping is completely free.
Note - Due to COVID-19 Pandemic, our shipping and delivery could be delayed by 3 to 5 days. Please send an email to customercare@thekaftancompany.com if you require your delivery to be expedited.
International Orders
Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order.
DUTIES & TAXES FOR INTERNATIONAL ORDERS
Duties & Taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.
TRACKING PACKAGE
Orders that have been processed and shipped can be tracked using the consignment/tracking number on the shipping agency’s website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.
NON-AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. This will help us in delivering your order faster.
How we were born
The Kaftan Company was founded in 2016, at a time when too many brands were flooding the market, wooing customers with unbelievable offers. We wanted to own a space away from the chaos, shaping The Kaftan Company into a brand that is not only vibrant, but one that the wearer aspires to own. A wearer that is independent thinking, free-spirited and seeking something fresh.
This is also why we create our prints digitally. Stepping away from age-old printing methods helps us save water, dyes, and even fuel. It also makes us stand apart and choose more sustainable ways of doing everything we can. We are also a virtually zero waste generating fashion brand. With fair and ethical production practices, we support the artisans practicing traditional craftsmanship using
natural fabrics.
Our philosophy
“It was not easy to step away from the mainstream, especially when we were one of the first companies to introduce kaftans. But I realised that what we wear is never about seasonal trends. Our apparel reflects what we are from within. It is the confidence with which we accept who we are - birthing from the freedom to think and act independently. At The Kaftan Company, this is what we aspire to create. We move people. We ignite a passion. We inspire a choice to live free.”
– Prakruti Gupta Rao, Co-Founder
“Everything we do at The Kaftan Company is centred around the customer. Their joy is paramount
and their experience comes first. We do our best to service each customer, we’d love to have them for a lifetime.”
- Navin Rao, Co-founder
Brand for tomorrow
Style knows no geographies. Neither do fits and forms. There is an apparel for everyone, no matter which part of the world they belong to. At The Kaftan Company, we borrow from the past, and create a future where everyone can live free. We’re boldly stepping into a tomorrow, where we will shine as a global brand.