ORDERS WITHIN INDIA
We want you to love what you ordered, but if something isn’t right, let us know. You may exchange the merchandise for a different size, or an entirely new style. In the unlikely event that any merchandise you have ordered from us is not received in good condition—is damaged or defective, or if merchandise delivered is different from what you had expected—you may return or exchange the merchandise. For the process of return or exchange, the product should be unused and in the same condition as you received it and in its original packaging along with original tags. The exchange is valid within 15 days from the date on which these goods were delivered. Returns are not valid on clearance merchandise.
We arrange a pickup at the suggested address should you wish to return your product. Kindly note that clearance items are not eligible for returns.
Kindly share your order details via e-mail to firstname.lastname@example.org, or Whatsapp us at +91 89775 23826.
Once the return is received, you will be contacted for further diligence.
Alternatively, you can ship your product back to us, to the below mailing address:
The Kaftan Company
34 Anthem Villas, Devar Yamzal
Medchal Road, Hyderabad, 500014, TS
REFUNDS (if applicable)
Once your return is received and inspected, your refund will be processed and will be reflected in your mode of payment within 3 to 5 business days. If you place a Cash on Delivery order, we would require your bank details to transfer the money back to you.
Items on clearance or sale are not applicable for refunds, unless otherwise specified. For certain marketing campaigns, special return/exchange/refund rules may apply. For any clarification, please feel free to contact our customer care.
We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at email@example.com within 48 hours of receiving the order.